Refund Policy Explained

Overview

Lake Pulse offers a 30-day return policy. You have 30 days after receiving your item to request a return.

1. Return Eligibility

To qualify for a return, your item must:

• Be in the same condition you received it

• Be unworn or unused

• Have tags attached

• Be in its original packaging

• Be accompanied by a receipt or proof of purchase

Items returned without first requesting a return will not be accepted.

2. How to Start a Return

To initiate a return, contact:

info@lakepulse.co

If your return is accepted, you will receive:

• A return shipping label

• Instructions on how to send your package

3. Damages and Issues

Inspect your order upon receipt.

If your item is defective, damaged, or incorrect, contact info@lakepulse.co immediately so the issue can be evaluated and resolved.

4. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalised products

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids or gases

• Sale items

• Gift cards

If you are unsure whether your item qualifies, contact info@lakepulse.co.

5. Exchanges

The fastest way to receive a different item is to:

1. Return the original item

2. Once the return is accepted, place a new order

6. Refund Process

Once your return is received and inspected, you will be notified whether the refund has been approved.

If approved:

• The refund will be issued to your original payment method

• Refunds are processed within 10 business days

Please note that banks or credit card companies may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, contact:

info@lakepulse.co